Besides, Dropbox is one of the more common cloud services used by third-party productivity apps that could offer you great additional features.ĭespite iCloud and Dropbox both having basic cloud storage functionality, there are quite a few differences in what you can expect from each. If the app is not reinstalled, the Mac database is not removed, or the iCloud/Dropbox sync file is not removed, users can experience all sorts of encryption issues.Dropbox makes it easy to share whatever it contains, by offering advanced features such as shared folders or the ability to copy a Dropbox link to allow someone to download a file from your folder. After an account reset, the app on the first device you use after installing or reinstalling the app will create a new account key for you and this new account key will be used moving forward to encrypt your date. The account key is what is used, for security, to encrypt your data locally and online. The QR code is simply a visual way to display your encrypted account key.
It would seem that you were signed in already in mSecure 5 on your Mac before you went through an account reset in the past. As mentioned in my first reply, this issue is caused when a user goes through an account reset and the app is either not reinstalled on their devices, the Mac database file is not removed, or the iCloud/Dropbox sync file is not removed. This issue is also not an issue of any kind of license or purchase.
Here's a guide that shows you how to remove the Mac database file and sign back into your account if needed: įortunately, this issue has nothing to do with mSecure 4 or any previous version. If not, your issue could be because you did not remove the local Mac database file or reinstall the app. Afterward, re-enable Dropbox syncing and see if your issue is fixed. I would recommend disabling syncing for your mSecure account and removing that Dropbox file. The file is located at: Dropbox/Apps/mSecure 5/USERID/data.mssb
However, if you removed the local mSecure 5 Mac database and(or) reinstalled the app on your iOS/Mac devices, all you should need to do to fix your issue here is remove the older Dropbox sync file. Unfortunately, I'm not sure which steps you took or didn't take after the account reset in Nov. An account key mismatch happens if a user has gone through an account reset but did not either remove the local Mac database file, reinstall the app on all other platforms, and(or) removed the iCloud or Dropbox syncing file.
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